(West Public Healthcare) Senior / Manager, Contract Management & Hospitality Operations (Up 9K) #HJC

Job Responsibilities:

Primary Responsibilities and Duties

Contract Compliance and Execution
o Ensure contract management and administration are fully compliant with contract terms and conditions, as well as Contract Management Policy and Audit Compliance.
o Analyse all requirements and provisions in contracts, including terms and conditions to work with vendor on implementation and compliance
o Ensure that signed contracts are communicated to all relevant stakeholders and team members to facilitate contract execution

Vendors’ Performance Checking & Validation
o Conduct workforce qualifications/ competency assessment before allowing deployed staff to work in certain critical areas in hospital
o Work with the team members to provide a comprehensive assessment of contract and operational risks
o Flag up the high risks to Institution Lead, Group Hospitality for management and mitigation
o Ensure all services rendered by the vendors meet the service standards set in the KPIs and users’ expectation
o Ensure vendor performance reports are validated using source data
o Conduct sampling check on the accuracy of contract KPIs that are compiled manually at institutions monthly
o Ensure contract checklists are completed when verifying the contract and vendor performance monthly
o Ensure that contracts are executed accordingly, all KPIs are verified, with contract checklists completed and supporting documents appended, before submitting payment to Institution Lead for approval
o Escalate issues to Institution Lead, Group Hospitality if necessary
o Ensure vendor is compliant with Workplace Safety regulations
o Ensure institution BCP is in place with drills being planned and validated annually

Daily Operations
o Oversee daily operations, attend to user department requests and troubleshoot issues with vendor (if any)
o Raise Purchase Requests/ Purchase Orders for the procurement of institution specific purchases in accordance with Procurement Policy
o Manage in-house inventory (e.g. linen) (if applicable)
o Ensure fixed assets are tracked, accounted for and maintained according to maintenance plan (e.g. patient trolleys, wheelchairs, food trolleys)
o Work with Institution lead on the actions to be taken for non-performance

Annual Budget Planning
o Project, track and oversea the budget planning and utilisation for assigned services. Highlight any risks, when not meeting the budget plan.
o Coordinate with Finance to ensure correct billing according to contractual obligations.

Project Management
o Lead or participate in assigned projects and tasks assigned by Institution Lead, Group Hospitality

Group Contract Management
o Overseeing and be overall accountable for proper contract management and administration of assigned GH services
o Developing, negotiating, managing and leading Group Hospitality contractual arrangements with service providers to create and sustain a safe and healing hospital environment for patients, staff and public.
o Serve as a subject matter expert and provide guidance on contract matters, including training of new contract managers and other employees in contract management practices and procedures.


Requirements:
• Recognized Degree, Preferably in Healthcare / Hospitality related disciplines
• Good team player
• Strong interpersonal skills
• Good writing and communication skills
• Good with numbers, analytical, meticulous and high level of initiative
• Innovative, creative and forward looking