Secretary - MEDICAL (West/GOVT) - up to $4.5k #HAO

Salary: up to $4500

Working Days & Hours: Mon-Fri Office Hours

Location: Queenstown

Job Description:
* Responsible for daily operations of assigned allied health departments, including front counter services, partnering Allied Health Leads and all other staff working within the department to solve system and process problems.

* Ensure systems and processes are in accordance with HAP/SOP/Work Instructions and periodic reviews and updates of relevant documents

* Analyse trends of patient feedbacks to improve counter services, focusing on closing the loop with constructive inputs to fix a problem or acknowledging praises.

* To ensure that workflows for new and existing services are reviewed, optimised and streamlined according to department’s evolving needs.

* Monitors utilisation rates of services and drives initiatives to improve utilisation of resources.

* Manage counter risks assessments and audit matters.

* Ensure that Service Associates receive appropriate induction, orientation, and training so that they possess appropriate skills and knowledge to carry out their jobs.

* Responsible for staff engagement, recruitment and retention to achieve stable, skilled and motivated workforce and achieve the desired patient / caregiver and service outcomes.

* Responsible for two-way communication between staff and management and ensure timely dissemination of information, escalation of issues and recommending solutions to problems.

Secondary Responsibilities (20%)

* Responsible for devising innovative services to continually improve service levels and delight patients.

* Participate in NUHS initiatives (i.e. G.R.O.S.S, Go-Green efforts)

* Any other ad-hoc duties assigned by reporting officer

Job Requirements: Min Degree in Secretarial / Business or similar w min 3 yrs of relevant secretarial experience, preferably in healthcare/medical sector

Interested candidates, please submit your resume to: allylok@recruitexpress.com.sg

Ally Audrey Lok Xin Woon

Recruit Express Pte Ltd (Healthcare & Lifescience)

Company EA Licence number : 99C4599

Personnel EA License: R21102307

allylok@recruitexpress.com.sg