You will need to

• Work closely with internal stakeholders to ensure the smooth delivery of services
• Manage inquiries on services and coordinate requested services
• Assess customer needs using screening tools and recommend suitable service packages
• Collaborate with divisions and external partners on service referrals, submit referral forms, and ensure follow-up on action points
• Conduct regular home visits and telephone follow-ups to engage with clients
• Collaborate with social and health partners to recommend appropriate care programs
• Counsel and educate caregivers on providing effective care, support, and available financial assistance
• Work closely with the Operations and Nurse Manager on client discharge from services
• Participate in regular program development and evaluation to improve service offerings
• Lead or participate in initiatives aimed at driving revenue growth and increasing service utilisation

• Diploma in healthcare-related disciplines or any relevany field
• Minimum 1 year experience in healthcare settings in Singapore