Working Hours: 9am - 6pm (Mon - Fri)

About the Job

You will attend to phone enquiries from our customers, effectively maintaining our Contact Centre’s high level of accessibility and supporting the preparation and delivery of service requests for customers and distribution partners.

• Attend to enquiries and requests from phone calls in a professional and prompt manner.

• Update complete and accurate information on customer interaction in the Customer Relationship Management (CRM) system.

• Ensure effective and timely follow-up as promised to customers.

• Alert management of issues and concerns that require escalation for complete resolution.

• Work closely with stakeholders on the service request requirements.

• Deliver service requests within stipulated service standards.

• Work collaboratively as a team to clear all queues in the system promptly.

• Attend all compulsory training sessions and team huddles as scheduled or requested by management to maintain service quality and operational alignment.

• Undertake projects or other responsibilities as assigned.

Requirements

• Minimum GCE A Level/ Diploma in any field

• No experience needed, training will be provided

Jessica Nguyen Huynh Thanh Truc
CEI Reg. No. R23113787
EA License No. 99C4599
We regret that only shortlisted candidates will be notified.