Desktop & Workplace Support Engineer #IJO

Location: Changi Business Park

Key Responsibilities

Technical Support & Service Delivery

• Provide onsite and remote support for desktops, laptops, workstations, printers, mobile devices, and peripherals.
• Diagnose and resolve hardware, software, operating system, and application issues.
• Perform installation, configuration, deployment, and maintenance of endpoint devices.
• Conduct device imaging, software packaging, patch management, and operating system upgrades.
• Manage and support Microsoft Windows environments, Microsoft 365 applications, and endpoint security solutions.
• Troubleshoot network connectivity, VPN, wireless, and access-related issues.
• Coordinate hardware replacements, warranty claims, and break-fix activities.
• Ensure service requests and incidents are resolved within agreed SLAs.
• Maintain accurate documentation of customer environments, incidents, and resolutions.
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Customer Engagement

• Serve as the primary onsite technical representative for assigned customers.
• Build strong relationships with customer IT teams and key stakeholders.
• Conduct regular health checks and provide recommendations to improve endpoint performance, security, and user experience.
• Deliver excellent customer service and ensure high customer satisfaction levels.
• Escalate complex issues appropriately while maintaining ownership through resolution.

Pre-Sales & Sales Support

• Partner with the Sales team during customer meetings, presentations, and technical discussions.
• Understand customer business requirements and translate them into technical solutions.
• Act as a trusted technical advisor throughout the sales cycle to help secure new business opportunities.

Required Qualifications

• Diploma or Bachelor's Degree in Information Technology, Computer Science, Engineering, or related discipline.
• Minimum 3–5 years of experience in desktop support, endpoint engineering, or workplace services.
• Strong knowledge of:
• Microsoft Windows 10/11
• Microsoft 365 Suite
• Active Directory
• Azure Active Directory (Entra ID)
• Microsoft Intune
• Endpoint Manager
• SCCM/MECM
• VPN and networking fundamentals
• Experience supporting enterprise desktop and laptop environments.
• Hands-on experience with device deployment and endpoint management tools.
• Excellent troubleshooting and problem-solving skills.
• Strong verbal and written communication skills.
• Ability to communicate effectively with both technical and non-technical stakeholders.
• Ability to work independently and manage multiple customer engagements.

Preferred Qualifications

• Microsoft Certified: Endpoint Administrator Associate.
• Microsoft 365 Certified certifications.
• ITIL Foundation certification.
• CompTIA A+ or equivalent certification.
• Previous experience supporting pre-sales or solution consulting activities.

Interested applicants, please Email, and look for joanneloo@recruitexpress.com.sg

Joanne Loo Sze Min

EA Personnel Registration Number: R26160686

Recruit Express Pte Ltd

Company Reg No. 199601303W

EA License No. 99C4599