Based in Airport T3

Responsibilities

• Provide exceptional customer service by responding to enquiries, feedback, complaints or compliments via our generic email or Changi airport Group feedback portals, answering questions, and resolving customer’s issues in a timely and professional manner.

• Develop a deep understanding of our products and services to provide personalized recommendations and solutions to customers.

• Utilize active listening skills to understand customer needs and preferences, and respond accordingly.

• Collaborate with colleagues and stakeholders to achieve customer satisfaction targets.

• Participate in training and development programs to continuously improve customer service skills and product knowledge.

• Analyze customer feedback and provide insights to improve customer experience.

• Develop and maintain a loyal customer base through personalized interactions and excellent service.

• Steering and manage Customer’s experience both on line and off line.

• Provide support for end-to-end customer journey including on-site, on-line, social media experience and delivery etc.

• Provide and upkeep service recovery protocol.

• Any other ad-hoc assignment as assigned by the Superiors

Requirements

• Diploma or Degree in relevant business related discipline
• At least 1 years’ experience in similar role

Jessica Nguyen Huynh Thanh Truc

CEI Reg. No. R23113787

EA License No. 99C4599

We regret that only shortlisted candidates will be notified.