·       Ensure claim submissions and requests received through emails are responded within the expected turnaround time.

·       Ensure claim enquiries and requests received through emails are responded within the expected turnaround time.

·       Forward claim submissions by agents and policyholders to the correct Claim Admin Team for claim registration, on day of email receipt.

·       Acknowledge agents’ and policy holders’ emails, upon receipt of claim submissions.

·       Tag and ‘wrap’ emails which does not require further action.

·       Assist in call out to distribution representatives and/ or policyholders, to provide basis of decision, for concluded claims where policy has to be voided due to material non-disclosure. 

·       Assess and manage appeals, feedback and general complaints received from emails. Escalate higher level complaints to Managers and his/ her immediate supervisors

·       Other projects or ad-hoc assignments/tasks delegated by the Unit Head;

·       Take accountability in considering business and regulatory compliance risks and takes appropriate steps to mitigate the risks;

·       Maintain awareness of industry trends on regulatory compliance, emerging threats and appropriate steps to mitigate the risks; and

·       Highlight any potential concerns/risks and proactively shares best risk management practices.

We are looking for people who

·       Minimum GCE 'A' Level or Diploma in Business Administration

·       Experience in insurance industry with claim knowledge would be advantageous

Interested candidates please send in your resume to:

Reina Patricia Johan
Outsourcing Team
Recruit Express Pte Ltd
Email: reina@recruitexpress.com.sg
EA License No. 99C4599