Clinical Operations Manager/ AM (Healthcare industry, Office hours 5 days)

Essential Responsibilities:

• Operational Excellence: Manages the daily operations of assigned clinical practice teams and services within a medical center to assure optimal delivery of safe, appropriate, accessible care and service.
• Support/facilitate coordination of workflow across medical, nursing, technical, ancillary and office staff.
• Collaborate and ensure effective communication with other leaders in the medical center to align operations and implement/monitor interdisciplinary change initiatives, workflow, quality and process improvements.
• Assures adequate staffing levels are in place to meet patient needs.
• Ensures assigned clinic teams are effectively assessing, planning, implementing and evaluating care/service.
• Resolves service/care issues, UOs, including patient complaints, as they occur within assigned area.
• Financial Stewardship: Manages within resources allocated.
• In collaboration with other medical center management colleagues, makes operational adjustments as needed to meet financial targets.
• Identifies care-related capital needs and oversees background research for requests.
• Actively involved with project management, space planning, maintenance of the facility, procurement of supplies, and contract services within assigned area.
• Continuous Improvement: Implements complex change and improvements associated with access management, clinical quality, safety standards and service excellence.
• Patient Experience: Assures the delivery of patient care that meets or exceeds clinical quality and safety standards.
• Trains and supports staff in delivering a consistent customer experience.
• Resolves patient complaints and unusual occurrences (UOs).
• Staff Engagement & Development: Manages staff, including selection, training and development, performance management, recognition, discipline and termination.
• Supports all team members, including medical staff, in achieving performance expectations and standards.
• Supports a culture of excellent service and communication that positively influences staff engagement.
• Assures a safe, productive, and supportive work environment for all staff.
• Compliance and Emergency Preparedness: Ensures ongoing compliance and adherence to GH policy/procedure, as well as, other compliance, regulatory, accreditation, and institutional requirements.
• Administers clinical policy and procedures, program within GH by assuring consistent practice and providing local oversight as needed.
• Oversees frontline staff to maintain clinical standards and practice in accordance with all local, state and federal requirements.
• Assures that staff within the care team are trained and know what is expected during and after an emergency.

Requirements

 Min Degree in a related field from a recognized university

 Min 5-10 years experience in clinical operations

 Excellent communication skills is a must

 Good management skills of team

If you are interested in the position, do kindly drop your most updated resume to leonleong@recruitexpress.com.sg (Attn: Ops Manager)

Thank You.

Leon Leong De Cong

R1551708

Recruit Express Pte Ltd (Healthcare & Lifesciences Division)

EA License: 99C4599