Primary Responsibilities (80%)
* Responsible for daily operations of assigned allied health departments, including front counter services, partnering Allied Health Leads and all other staff working within the department to solve system and process problems.
* Ensure systems and processes are in accordance with HAP/SOP/Work Instructions and periodic reviews and updates of relevant documents
* Analyse trends of patient feedbacks to improve counter services, focusing on closing the loop with constructive inputs to fix a problem or acknowledging praises.
* To ensure that workflows for new and existing services are reviewed, optimised and streamlined according to department’s evolving needs.
* Monitors utilisation rates of services and drives initiatives to improve utilisation of resources.
* Manage counter risks assessments and audit matters.
* Ensure that Service Associates receive appropriate induction, orientation, and training so that they possess appropriate skills and knowledge to carry out their jobs.
* Responsible for staff engagement, recruitment and retention to achieve stable, skilled and motivated workforce and achieve the desired patient / caregiver and service outcomes.
* Responsible for two-way communication between staff and management and ensure timely dissemination of information, escalation of issues and recommending solutions to problems.

Secondary Responsibilities (20%)
* Responsible for devising innovative services to continually improve service levels and delight patients.
* Any other ad-hoc duties assigned by reporting officer

Requirements*

• Degree in any discipline. Graduates from healthcare-related or business management studies will be advantageous.
• Required Competencies and Capabilities (Skills, Experiences and Professional Licences)
• At least 3 years of service operational experiences within healthcare clinic setting
• Proficient in Microsoft, EPIC and NBS system

TELE me at @jacechooo or WA me at https://wa.me/+6582976283 NOW!
Interested candidates please submit your resume to jacechoo@recruitexpress.com.sg

Jace Choo Oi Kei
Personnel EA License No.: R1875164
Recruit Express Pte Ltd (EA Licence No.: 99C4599)