Operations

Assist the Manager to supervise a team of ground operations staff
Ensure smooth operation of direct admission, air evacuation, management of patient medical appointments and all patient liaison services
Review existing work processes/workflows, and propose continuous improvement to the processes/workflows
Develop and implement new operational workflows to support the department’s work
Manage and co-ordinate appointments of VVIP/VIP with the respective internal stakeholders to ensure that the whole medical journey is seamless
Host VVIP/VIP visitors and coordinate the visit with all the stakeholders involved to ensure the visit goes smoothly
Perform frontline counter duties at times
On rotation for 24/7 on-call duties

Team Development

Provide On-Job Training(OJT) to new colleagues as assigned
Coach and mentor ground team
Develop and refine training materials and manuals
Assist Assistant Manager/ Manager to organize roll-calls and briefing sessions
Be an effective lead to promote collegiality and teamwork within the department and hospital

Service Quality

Assist Assistant Manager/ Manager to attend to complaints
Investigate complaints and incidents
Analyze service issues and proactively develop effective solutions to solve operational and systemic problems
Write written replies to complainants



TELE me at @jacechooo or WA me at https://wa.me/+6582976283 NOW!
Interested candidates please submit your resume to jacechoo@recruitexpress.com.sg

Jace Choo Oi Kei
Personnel EA License No.: R1875164
Recruit Express Pte Ltd (EA Licence No.: 99C4599)