Various Healthcare Operations Roles (Corporate/ Clinical, AM/ Manager)

Job Description

Our Client, various healthcare MNCs and Public healthcare organizations are currently on a lookout for different types of operations executive at various locations.

Do feel free to drop us your resume and we'll get back to you shortly on this!! All are welcome to apply! We will inform you on the suitable Ops roles from our database!

Corporate Operations Manager 

Job Descriptions

• Supports pre-registration activities including referral/authorization, insurance and demographics verification, patient financial liability estimation and financial counseling on behalf of both hospital and physician practice internal clients.
• Provides a positive, rewarding and service oriented work environment, leading and supporting high quality patient centered service, an exceedingly competent and engaged staff, and the achievement of fiscal, score card and process improvement goals through a centralized support structure.
• Contributes leadership and expertise to support ongoing development of key performance indicators consistent with industry standards and meaningful to the interest of practice, hospital, finance and revenue cycle team members using quality data governance and data collection principles.
• Communicates daily with practice leadership, direct reports, physicians and executive leaders in addition to ongoing goal-oriented messaging with team members.
• Participates with and presents to leadership teams with audiences at times exceeding 100 system representatives. Reports directly  to Director

Significant Responsibilities:

• Ensures that a compassionate people-focused perspective is included in all business decisions and that there is an understanding of decision implications.
• Proactively helps to manage the workforce, supporting direct reports that include Managers, Supervisors and Team Leaders.
• Challenges all levels of leadership when appropriate using knowledge of the workforce population and regulations.
• Anticipates conflicts, plans accordingly and persists in spite of resistance.
• Monitors and implements support to new and expanded health care service volumes and performance improvement initiatives in partnership with other organizations
• Enhances the success of access and revenue cycle projects by thoroughly understanding and articulating the benefits of initiatives to leadership and staff, and employing effective change management strategies.
• Actively contributes expertise to organization-wide financial stewardship and patient transparency efforts.
• Develops, defines and leads projects supporting growth of consistent, centralized and remote-worker models of pre-registration, referral/authorization and scheduling activities on behalf of entire service area and in coordination with both physician practice and hospital stakeholders.
• Uses systems thinking to recognize issues, synthesize, analyze, problem solve, evaluate, and participate in decision-making and formulate breakthrough strategies and business plans for improvement and growth.
• Provides business resource plans including analyzing and planning for resourcing, defining resource requirements and the management of individual performance and rewards recommendations.

Clinical Operations Manager

Essential Responsibilities:

• Operational Excellence: Manages the daily operations of assigned clinical practice teams and services within a medical center to assure optimal delivery of safe, appropriate, accessible care and service.
• Support/facilitate coordination of workflow across medical, nursing, technical, ancillary and office staff.
• Collaborate and ensure effective communication with other leaders in the medical center to align operations and implement/monitor interdisciplinary change initiatives, workflow, quality and process improvements.
• Assures adequate staffing levels are in place to meet patient needs.
• Ensures assigned clinic teams are effectively assessing, planning, implementing and evaluating care/service.
• Resolves service/care issues, UOs, including patient complaints, as they occur within assigned area.
• Financial Stewardship: Manages within resources allocated.
• In collaboration with other medical center management colleagues, makes operational adjustments as needed to meet financial targets.
• Identifies care-related capital needs and oversees background research for requests.
• Actively involved with project management, space planning, maintenance of the facility, procurement of supplies, and contract services within assigned area.
• Continuous Improvement: Implements complex change and improvements associated with access management, clinical quality, safety standards and service excellence.
• Patient Experience: Assures the delivery of patient care that meets or exceeds clinical quality and safety standards.
• Trains and supports staff in delivering a consistent customer experience.
• Resolves patient complaints and unusual occurrences (UOs).
• Staff Engagement & Development: Manages staff, including selection, training and development, performance management, recognition, discipline and termination.
• Supports all team members, including medical staff, in achieving performance expectations and standards.
• Supports a culture of excellent service and communication that positively influences staff engagement.
• Assures a safe, productive, and supportive work environment for all staff.
• Compliance and Emergency Preparedness: Ensures ongoing compliance and adherence to GH policy/procedure, as well as, other compliance, regulatory, accreditation, and institutional requirements.
• Administers clinical policy and procedures, program within GH by assuring consistent practice and providing local oversight as needed.
• Oversees frontline staff to maintain clinical standards and practice in accordance with all local, state and federal requirements.
• Assures that staff within the care team are trained and know what is expected during and after an emergency.

Requirements
•         Min Degree in a related field from a recognized university
•         Min 5-10 years experience in clinical operations
•         Excellent communication skills is a must
•         Good management skills of team

If you are interested in the position, do kindly drop your most updated resume to leonleong@recruitexpress.com.sg  (Attn: Healthcare Operations)

Thank You.

Leon Leong De Cong
R1551708

Recruiter's Ref Code: #HDC
Recruit Express Pte Ltd (Healthcare & Lifesciences Division)
EA License: 99C4599