Contract Admin Executive (Education Industry) #JTL

Matriculation & Services Support

• Handle phone and email enquiries related to matriculation and card matters, ensuring timely, accurate, and professional responses.
• Provide end-to-end administrative support for the matriculation process, including coordination of document submissions, status updates, and verification of data accuracy.
• Review and ensure completeness and accuracy of medical reports and other mandatory matriculation documents.

Card Administration

• Verify, sort, and manage concession cards upon receipt.
• Process card replacement and extension requests in accordance with established guidelines and procedures.
• Liaise with other functional teams and external vendors (e.g. card printing providers) to support card issuance and related matters.

Examinations & Certification Operations

• Support end-to-end exam processing activities, including verification of results, data checks, and system updates to ensure accuracy and timeliness.
• Print academic transcripts and certificates in accordance with institutional guidelines and approved schedules.
• Coordinate and support the distribution of transcripts and certificates, including preparation of mailing lists and management of collection logistics.

Coordination & Stakeholder Liaison

• Liaise with internal departments (e.g. Admissions, Finance) to facilitate smooth processing of matriculation and administration matters.
• Support the planning and execution of matriculation-related events or briefings, including logistics coordination and on-site support where required.

Compliance & General Administration

• Ensure compliance with data protection, confidentiality, and institutional policies when handling records and personal information.
• Perform any other administrative duties as assigned to support the team’s operational needs.

EA License No: 99C4599