6 months Contract to Perm Call Centre Officer (PHARMA LOGISTIC COMPANY) #HZT

5 day work week (Monday-Friday, 8.30am-5.30pm)

Job Description:

• Handle sales orders, customer and client enquiries/complaints.
• Provide high service levels to the respective customers and clients.

 

General Responsibilities

• Follow and adhere to work processes and standard operating procedures in performing day-to-day tasks
• Receive and handle inbound customer orders, queries and complaints (via hotline). Document and record customer details, queries and complaints
• Conduct outbound calls to follow up on issues/orders/complaints to ensure customer satisfaction
• Resolve customer queries/complaints as per standard operating procedures and channel to respective operations team for immediate resolution
• Provide feedback to supervisor on improvement areas based on customer/client issues
• Prepare and submit regular/ad hoc reports to respective departments or management on all the cases logged in system
• Maintain up-to-date information on processes, products, price lists, etc.
• Liaise with respective operations team for issues, follow-up and actions
• Establish and maintain good working relationships with clients/customers

Requirement:

• Have Call centre exp/ Customer Service or Have order processing exp

Interested candidate, kindly send a copy of your resume to: jessicafong@recruitexpress.com.sg


Jessica Fong Zhi Tong [R1879124]
Email Address: jessicafong@recruitexpress.com.sg
Recruit Express Pte Ltd
EA Licence No: 99C4599