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Customer Service Manager ($4500 - $5000)

Description

Salary: $4500 - $5000 

Working hr: Monday - Friday, 9-6pm 


Job scope:


Attend to unresolved complaints
Play a cross functional role and work collaboratively with all internal stakeholders to coordinate efforts to engage and manage complainants, investigate case thoroughly and professionally to ensure fair proper resolution and closure on complaint cases;
Be a strong customer advocate by providing a voice of the customer to the business to ensure the root cause of customer issues are being resolved;
Proper logging of cases and uploading of documents into FACTs system;
Ensure all complaints are handled in an independent, effective and prompt manner;
Involve in interviewing of new staff;
Train, guide and engage new staff actively. Provide coaching and mentoring; and
Assist with ad-hoc initiatives / projects as delegated by Lead/HOD/MD.


Industry

Banking & Finance


Specialization

Customer Service


Location

Central


Employment Type

Permanent


Salary

S$4,001 - S$6,000 / mth


If you meet the requirements of this role, please email a detailed resume in Word document to Aslin Wong Mun Ning.
CEI Registration No.: R1326393
Email: aslinwong@recruitexpress.com.sg
Tel: 67351900
*All information will be treated with strictest confidence. We regret that only short-listed applicants will be notified.